Privacy policy

Last updated: April 2026

Your privacy matters to us

At Cult of Chill, we believe in being clear and respectful - including how we handle your data.

This policy explains what we collect, why we collect it, and how we keep it safe. We comply with applicable Indian data protection laws including the Digital Personal Data Protection Act 2023 (DPDP Act).

What information we collect

When you place an order or contact us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Shipping & billing address
  • Payment details (processed securely by payment gateways)
  • WhatsApp messages (if you contact us via WhatsApp)

We only collect what's necessary to process your order and support you.

How we use your information

We use your information to:

  • Process and deliver your orders
  • Send order updates and tracking details
  • Respond to your queries or requests
  • Improve our website and services

We do not sell or rent your personal information.

Payment security

All payments are processed through secure, encrypted payment gateways. We never store your card details.

Cookies & website tracking

Our website uses cookies and analytics tools - including Google Analytics (GA4) and Google Search Console - to:

  • Improve browsing experience
  • Remember your preferences
  • Understand website traffic and usage

You can disable cookies in your browser settings if you prefer.

Sharing of information

We only share your data with trusted partners when necessary, such as:

  • Courier companies (for delivery)
  • Payment processors (for secure transactions)
  • Shopify, Google Analytics, and other tools used to operate our store

These partners are required to protect your information.

Data retention

We retain your personal data for as long as necessary to fulfil your orders and comply with our legal obligations.

Your rights

You can request to:

  • Access your personal data
  • Correct incorrect information
  • Delete your data (where legally possible)

To exercise these rights, connect with us.

Policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page.

Contact us

If you have questions about your privacy, connect with us. We're always happy to help.